Support
Have a question, ran into a problem, or want to suggest something? We’re happy to help — reach out and we’ll get back to you as soon as we can.
Contact us
The fastest way to reach us is WhatsApp. You can also email us at any time.
Frequently asked questions
How do I manage or cancel my subscription?
Celyris Premium is billed through the Apple App Store or Google Play, so subscriptions are managed there rather than in the app. Open your Apple ID or Google Play account settings to view, change, or cancel your plan.
I upgraded but the app still shows the free plan
Try closing and reopening the app, or signing out and back in, to refresh your subscription status. If it still doesn’t update, message us with the email address on your account and we’ll sort it out.
Can I get a refund?
Refunds are handled by Apple or Google, whichever store you subscribed through, according to their own refund policies. Contact them directly to request one.
I found a bug or a lesson that doesn’t seem right
Let us know what happened and, if you can, which lesson or screen it was on — a screenshot helps a lot. We read every report.
How do I delete my account?
You can delete your account from inside the app, or request deletion without the app — see our account deletion page for the steps.
More resources
See our Privacy Policy and Terms of Use for details on how we handle your data and the terms of using Celyris.